Refund and Cancellation Policy
At Able app, our goal is to provide you with high-quality, comprehensive health and wellness solutions. We are committed to your satisfaction and success on your wellness journey. Please read our refund policy carefully to understand your rights and responsibilities when it comes to subscription cancellations and refunds.
Subscription Cancellation
1.1 We offer a trial period for our services to allow you to experience their benefits firsthand.
If you request a cancellation of a trial through the designated channels before the end of your trial but are still charged, please contact us and if we can verify timely receipt of your cancellation request we will refund you.
1.2 If you choose to continue with your subscription after the trial period ends, you are agreeing to ongoing, recurring billing as outlined in our subscription disclosure (see below).
Recurring Billing Disclosure
2.1 By subscribing to Able app's health and wellness services, you agree to recurring billing based on your chosen subscription plan. Recurring billing means that your payment method will be automatically charged at the specified intervals until you choose to cancel your subscription.
2.2 Subscription fees will be billed in advance of each billing cycle.
2.3 You can cancel your subscription at any time to prevent future charges. To cancel, please follow the cancellation instructions provided in your welcome email, and account settings or contact our customer support team (via chatbot).
2.4 Subscription fees are non-refundable once a billing cycle has commenced. However, if you cancel your subscription before the start of the next billing cycle, you will not be charged for that cycle.
No Refund Conditions
3.1 Subscription Acceptance: Once a customer agrees to and activates a subscription, there will be no refunds for the subscription fee paid, except as stated in point 2 below.
3.2 Trial Period Cancellation: If a customer cancels their subscription during their trial period before it ends, they will not have their subscription renewed, and a refund will not be necessary. However, once the trial period concludes and the customer continues with the subscription, the subscription becomes non-refundable.
3.3 Recurring Billing: Subscription fees are billed in advance of each billing cycle. If a customer chooses to cancel their subscription after a billing cycle has commenced, no refund will be issued for that cycle, and they will continue to have access to the service until the end of the billing period.
3.4 Voluntary Cancellation: Customers have the option to cancel their subscription at any time to prevent future charges. Refunds will not be provided for partial billing cycles or for any unused portion of the subscription period.
3.5 Technical errors occurring within 30 days of the purchase date, we may consider refund requests on a case-by-case basis. These requests are subject to review and approval by the Able app's customer support team.
To determine your eligibility for a refund, please provide the following information:
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Device model, operating system, and version
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Steps taken when the issue occurs
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A screen recording or screenshot illustrating the issue
Submit these details to [email protected]
3.6 In-App Subscriptions. There are no refunds in relation to In-App Subscriptions (App Store, Google Play), so if you have In-App Subscriptions, then you will need to contact the relevant App Store in relation to any request for a refund.
3.7 Notification: It is the responsibility of the customer to manage their subscription and initiate the cancellation process if they no longer wish to continue the service. Able app's will not be responsible for any charges incurred due to a customer's failure to cancel their subscription.
3.8 Non-Refundable Add-Ons and Non-Subscription Programs and Products: Add-ons and non-subscription programs and products are non-refundable. Once purchased, these items cannot be returned or refunded under any circumstances.
3.9 Contact Support: If a customer has any concerns or questions regarding their subscription or potential refund eligibility, they should contact Able app's customer support team for assistance through our **Chatbot. **
For more information, please check our Terms & Conditions.
Refunds Based on Lack of Visible Results (Able App)
4.1 If you did not get visible results after following the Content recommendations and met all of the following conditions:
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Tracked all your food intakes for the subscription period.
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Did not consume more calories than were identified within the Content.
4.2 Should you buy a one-month subscription and discontinue use of the Content, to be eligible for a refund on the grounds of not getting visible results, you should have:
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Tracked all your food intake for 30 days in a row.
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Performed and tracked daily activities within the Content.
4.3 Should you buy a 90-day subscription and discontinue use of the Content, to be eligible for a refund on the grounds of not getting visible results, you should have:
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Tracked all your food intake for 65 days in a row.
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Performed and tracked 2 daily activities within the Content.
4.3 Should you buy an annual subscription and discontinue use of the Content, to be eligible for a refund on the grounds of not getting visible results, you should have:
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Tracked all your food intake for 100 days in a row.
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Performed and tracked 25 daily activities within the Content.
Medical Prescriptions Refund Policy
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5.1** Once a customer subscribes and completes payment for the monthly medical order, refund requests will not be accepted unless the order is declined by the clinician. This applies only to the order and not the subscription.
5.2 If a medication order is sent for processing to our pharmacy, it becomes non-refundable and cannot be canceled.
5.3 If the customer decides to cancel their use of the services provided under this agreement, they will not be eligible for a refund for the payment made, including both the subscription and the medical order.
5.4 Unless stated otherwise in any return or refund policy presented to you, you acknowledge and accept that due to the nature of the medical products and services available for purchase, any fees and charges are non-refundable. You are responsible for all charges to your account, including unauthorized charges.
5.5 We cannot issue refunds or accept returns of any prescription products for reuse or resale, and all sales are final.
5.6 All subscriptions and medication plans must be canceled at least 3 days before the renewal date.